Acceptable use
Last updated: 2026-05-20
What this page is
The rules for sites we host. If we host your website, this is what we will and will not put on our network. Our client contract references this page directly, so the list here is the list that matters.
What you cannot host with us
- 1. Illegal content
- Anything that violates U.S. federal law, the laws of New York State, or the laws of the country your site targets. Includes pirated material, sites trading in stolen credentials, and anything related to child exploitation. On the last one we report to and cooperate with law enforcement, no exceptions.
- 2. Malware and phishing
- No sites whose purpose is to deliver a payload, capture credentials under a false pretense, or impersonate a brand to deceive its customers.
- 3. Spam infrastructure
- No bulk-mail launch pads, scraping farms, botnet command and control, or traffic-laundering proxies.
- 4. Adult content
- We do not host pornography or escort directories. This is a business decision, not a moral one. We are not set up for the compliance work it requires.
- 5. Resource abuse
- Crypto mining, large-scale model training, or any workload that uses a website as cover for sustained background compute.
- 6. Anything that gets the network blocked
- If your site causes our hosting network to be flagged by Cloudflare, our upstream providers, or major mailbox providers, we will work with you to fix it. If it cannot be fixed, the site has to leave.
What we do if a site crosses a line
We email you first and give you a window to remove the material. The length depends on severity. For category 1 (illegal content), it is immediate. For everything else, it is 24 to 72 hours, or whatever the relevant provider gives us. We prefer to fix the issue with you. Suspension is the last step, not the first.
Reporting abuse
If you believe a site we host is violating this policy, email support@hostsnapper.com with the URL and what is wrong. We respond within one business day.
Changes
If we add to the list above, we email every active client at least 30 days before the change takes effect. Existing sites get that window to adjust or move elsewhere.